Refund policy

Last updated: 4 October 2026

Exchanges and returns

We want you to love your bed. If a size or colour isn't right, you can exchange it.

Exchanges

• You can send pieces back within 7 days of delivery to exchange them for another size or colour.
• Pieces must be unused, unwashed and in their original packaging, with any tags attached.
• The new size or colour must be in stock. If it costs more, you pay the difference. If it costs less, you get the difference as store credit.
• Message us first at hello@the-katha.com or on WhatsApp (+62 878 5085 3170) with your order number. We'll tell you where to send it. Parcels sent without contacting us first can't be accepted.
• Return shipping is paid by you; we recommend a tracked service. We send the new piece at no extra shipping cost within Indonesia.

No money refunds

We don't give money refunds for change of mind. The only exception is below.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, message us within 48 hours of delivery with your order number and photos. We'll send a replacement and cover the shipping. If we can't replace it, we'll refund it to your original payment method within 7 working days.

Pre-orders

Pre-orders can't be cancelled, because we start making them for you. You can change the colours until your order ships: message us with your order number.

Can't be exchanged

• Custom pieces (custom sizes or colours made for you).
• Gift cards and gift wrap.

Sale items follow the same rule as everything else: exchange within 7 days.

Bundles

You can exchange any piece in a bundle for another colour or size of the same piece, within 7 days.

Contact

PT Linen Nomor Satu (The Katha), Jl. A.A. Gede Rai, Lodtunduh, Gianyar, Bali 80571, Indonesia. hello@the-katha.com, WhatsApp +62 878 5085 3170.