Shipping & returns

Last updated: 17 October 2026

Where we ship from

Every order ships from our atelier in Gianyar, Bali.

When your order ships

  • Pieces in stock ship in 1–3 working days (Monday to Saturday, except Indonesian public holidays).
  • During busy periods, or for pre-order colours, the wait is shown on the product page and in Bundle Studio before you order. Pre-order pieces ship when they're ready, and a bundle ships together.
  • Custom sizes: we confirm the ship date when you order.
  • You get an email with tracking as soon as your order leaves.

Shipping costs

  • Free shipping to Bali and Java on orders from Rp 3.000.000, and to the other Indonesian islands, Singapore, Malaysia and Thailand on orders from Rp 5.000.000.
  • Indonesia below that: Bali from Rp 35.000, Java from Rp 70.000, other islands Rp 120.000. Heavier orders go by weight, shown at checkout. Fabric samples on their own: Rp 15.000 Bali, Rp 25.000 Java, Rp 40.000 other islands.
  • Bali pick-up: free from our Gianyar atelier. Come by or send your own Gojek or Grab driver, and we WhatsApp you when your order is packed. From Rp 5.000.000 we send it with Gojek the same day, free.
  • Singapore, Malaysia and Thailand below that: Rp 300.000 (Rayspeed, 3–8 business days).
  • Every other country: shown at checkout before you confirm.

Delivery times after shipping

  • Indonesia: usually 2–5 working days.
  • Singapore, Malaysia and Thailand: usually 3–8 business days.
  • Australia, New Zealand, Canada and other countries: usually 7–12 working days.

Customs and public holidays can add a few days.

Duties and taxes

Orders shipped outside Indonesia may be charged import duties or taxes by your country when they arrive. These are paid by you and aren't included in our prices. If you refuse a parcel, the original shipping, any duties and the cost of sending it back are not refunded.

Exchanges and returns

If a size or colour isn't right, you can exchange it within 7 days of delivery: unused, unwashed, in its original packaging. We don't give money refunds for change of mind; damaged, faulty or wrong items are replaced or refunded when you tell us within 48 hours of delivery. Message us first at together@the-katha.com or on WhatsApp (+62 878 5085 3170) with your order number. Full details: Exchange and returns policy.

Changes, lost or damaged parcels

  • Need to change your address, or the colours of a pre-order? Message us with your order number. We can change it until it ships.
  • If tracking hasn't moved for 7 days, or your parcel arrives damaged, message us and we'll sort it out with the courier.

Questions: together@the-katha.com, WhatsApp +62 878 5085 3170.